Click on "Practice Staff" link above then "HealthCare Team" Tab to see how Marcia our practice based Social Worker can help you during this Coronavirus pandemic.

Stay at home if you have coronavirus symptoms

Stay at home for 7 days if you have either:

  • a high temperature
  • a new, continuous cough

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home. However, PLEASE NOTE they can provide sick lines if necessary following the 7 day self certification period.

Read our advice about staying at home. (Ctrl + click to follow this link)

Urgent advice: Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service (Ctrl + click on this link to follow this online service)

Only call 111 if you cannot get help online


We are a ZERO Tolerance Practice. This means we will NOT tolerate any threatening or aggressive behaviour or language towards any of our staff or patients. Unfortunately you will be removed from our practice list without further discussion and will have to find another practice.

DNA'S -(Did Not Attends) Please remember to cancel your appointment if it no longer suits so that we can give it to someone else. Unfortunately failure to attend repeatedly will result in removal from our list.


***When We Are Closed***

During lunchtime closure ring the surgery number as we carry an emergency phone.

In the Out of Hours 18.00-08.30, Monday to Friday, weekends and bank holidays all services are through Western Urgent Care (Tel: 02871865195)closed_sign

They now operate from the outpatients department in Altnagelvin Area Hospital. Patients who ring the surgery number outside normal surgery hours will hear a recorded message with the appropriate telephone number.

Depending on the nature of the problem, the duty doctor will be able to give advice.

  • You will be asked to attend the base

  • Please ensure that an adult makes the phone call, as you may be asked for some details.

  • The conversation with the doctor is always recorded.

  • Please remember that this service should be reserved for genuine emergencies only and that the doctor on call has to work the following day.

  • They do not deal with injuries and trauma, these should be taken to accident and emergencies.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a life threatening emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

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