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Stay at home if you have coronavirus symptoms

Stay at home for 7 days if you have either:

  • a high temperature
  • a new, continuous cough

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home. However, PLEASE NOTE they can provide sick lines if necessary following the 7 day self certification period.

Read our advice about staying at home. (Ctrl + click to follow this link)

Urgent advice: Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service (Ctrl + click on this link to follow this online service)

Only call 111 if you cannot get help online

FLU IS CIRCULATING IN NORTHERN IRELAND. If you are aged 65 and over or fall in to one of the priority groups PLEASE ensure you are vaccinated.

We are a ZERO Tolerance Practice. This means we will NOT tolerate any threatening or aggressive behaviour or language towards any of our staff or patients. Unfortunately you will be removed from our practice list without further discussion and will have to find another practice.

DNA'S -(Did Not Attends) Please remember to cancel your appointment if it no longer suits so that we can give it to someone else. Unfortunately failure to attend repeatedly will result in removal from our list.

 

Appointments

We have recently changed our GP appointment system. Our receptionists will ask you certain questions to help find out why you need to be seen. This will ensure you get the right care with the right Health Professional at the right time. Your request will be directed to the GP for triaging where appropriate. The GP or someone on their behalf will then ring you back to arrange the most appropriate care. Please note that Reception staff, like all members of the team, are bound by confidentiality rules. Any information given by you is treated strictly confidentially.

Please phone from 8.30am on the day you wish to be seen. Only Emergency appointment requests will be taken after 11.00am or from when we have reached our full capacity for that day so the earlier you ring the better.

An Emergency is the on-set, or exacerbation, of symptoms in the last 24 hours requiring immediate medical attention. Please advise receptionists accordingly. Emergencies include, but are not limited to, the following: acute asthma attack; acute mental health problem; serious injury; serious infection; emergency contraception.

Please note that on days when appointments are in high demand or when we have limited GP's, the decision may be taken to deal with emergency appointments only.

In some cases it might be worth considering an appointment with a nurse rather than a doctor. Our nurses are qualified to deal with many conditions and you may be seen more quickly.

Missed Appointments

If you fail to attend appointments without informing us we will write to you asking if there are any specific problems preventing you from letting us know. If you repeatedly fail to attend for appointments you may be removed from the practice list and have to find an alternative GP practice.

"Running Late" - A Word of Explanation

We can understand your frustration when doctors or nurses run late. It is sometimes difficult for medical staff to provide not only the best possible care but also to work strictly to time. If on occasions one of these objectives must by sacrificed, we always put your individual medical care above the smooth running of our timetable. The receptionist will keep the patient informed of the situation.

Telephone Advice

The nurse is available to take phone calls. The receptionist will take your details and the nurse will then ring you back.

 
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