We have recently changed our GP appointment system. Our receptionists will ask you certain questions to help find out why you need to be seen. This will ensure you get the right care with the right Health Professional at the right time. Your request will be directed to the GP for triaging where appropriate. The GP or someone on their behalf will then ring you back to arrange the most appropriate care. Please note that Reception staff, like all members of the team, are bound by confidentiality rules. Any information given by you is treated strictly confidentially.
Please phone from 8.30am on the day you wish to be seen. Only Emergency appointment requests will be taken after 11.00am or from when we have reached our full capacity for that day so the earlier you ring the better.
An Emergency is the on-set, or exacerbation, of symptoms in the last 24 hours requiring immediate medical attention. Please advise receptionists accordingly. Emergencies include, but are not limited to, the following: acute asthma attack; acute mental health problem; serious injury; serious infection; emergency contraception.
Please note that on days when appointments are in high demand or when we have limited GP's, the decision may be taken to deal with emergency appointments only.
In some cases it might be worth considering an appointment with a nurse rather than a doctor. Our nurses are qualified to deal with many conditions and you may be seen more quickly.
If you fail to attend appointments without informing us we will write to you asking if there are any specific problems preventing you from letting us know. If you repeatedly fail to attend for appointments you may be removed from the practice list and have to find an alternative GP practice.
"Running Late" - A Word of Explanation
We can understand your frustration when doctors or nurses run late. It is sometimes difficult for medical staff to provide not only the best possible care but also to work strictly to time. If on occasions one of these objectives must by sacrificed, we always put your individual medical care above the smooth running of our timetable. The receptionist will keep the patient informed of the situation.
The nurse is available to take phone calls. The receptionist will take your details and the nurse will then ring you back.