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When We Are Closedclosed_sign

From 18:00 until 08:30, Monday to Friday, all day on Saturday and Sunday and on bank holidays, emergency medical services are available through Western Urgent Care.

They now operate from the outpatients department in Altnagelvin Area Hospital. Patients who ring the surgery number outside normal surgery hours will hear a recorded message with the appropriate telephone number.

Depending on the nature of the problem, the duty doctor will be able to give advice.

  • You will be asked to attend the base

  • Please ensure that an adult makes the phone call, as you may be asked for some details.

  • The conversation with the doctor is always recorded.

  • Please remember that this service should be reserved for genuine emergencies only and that the doctor on call has to work the following day.

  • They do not deal with injuries and trauma, these should be taken to accident and emergencies.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

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