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***When We Are Closed***

During lunchtime closure ring the surgery number as we carry an emergency phone.

In the Out of Hours 18.00-08.30, Monday to Friday, weekends and bank holidays all services are through Western Urgent Care (Tel: 02871865195)closed_sign

They now operate from the outpatients department in Altnagelvin Area Hospital. Patients who ring the surgery number outside normal surgery hours will hear a recorded message with the appropriate telephone number.

Depending on the nature of the problem, the duty doctor will be able to give advice.

  • You will be asked to attend the base

  • Please ensure that an adult makes the phone call, as you may be asked for some details.

  • The conversation with the doctor is always recorded.

  • Please remember that this service should be reserved for genuine emergencies only and that the doctor on call has to work the following day.

  • They do not deal with injuries and trauma, these should be taken to accident and emergencies.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a life threatening emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

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