The doctor will see you in the surgery by appointment; this system is intended to reduce the time you have to wait and your co-operation is essential to make the system work.
Appointments can only be made with the receptionist, either by calling at the surgery or by telephone. If you feel you will need a longer appointment than usual, please let reception know, and we will try and make a provision for this.
The doctors consult between the hours of 09:00 - 10:45 and 14:00 - 17:00, Monday to Friday. Each doctor may have slightly differing consulting times. The doctors try to keep to time, but some patients' problems will inevitably take more time than others.
When an urgent appointment is requested, the receptionist may ask you about the nature of the complaint in order to assess the urgency. If there is any doubt the call will be referred to the doctor for a final decision. All urgent cases will be seen on the same day.
For non-urgent cases you should normally get an appointment within 24 hours although perhaps not with the doctor of your choice.
Try to arrive approximately 10 minutes before the appointed time. There is no advantage in arriving too early. Late arrivals may find that they have to wait till the end of the surgery to be seen, or asked to make another appointment. If you are more than 10 minutes late for your appointment the doctor might not see you.
If you are unable to attend for your appointment, please contact the receptionist and alternative arrangements can be made. Failure to attend may deprive another patient of the opportunity to obtain an urgent appointment or to be able to see a doctor on a day that you would like.
If you fail to attend appointments without informing us we will write to you asking if there are any specific problems preventing you from letting us know. If you repeatedly fail to attend for appointments you may be removed from the practice list and have to find an alternative GP practice.
"Running Late" - A Word of Explanation
We can understand your frustration when doctors or nurses run late. It is sometimes difficult for medical staff to provide not only the best possible care but also to work strictly to time. If on occasions one of these objectives must by sacrificed, we always put your individual medical care above the smooth running of our timetable. The receptionist will keep the patient informed of the situation.
If you wish to speak to the doctor for general advice, please phone outside surgery times. The best times are 10:45 – 11:15 or 16:30 – 16:45. Some phone slots are available and you may be asked to ring back at a certain time.
The nurse is available to take phone calls but you may be asked to ring back or to leave a message during busy times.